Refund Policy
Domain Name Registrations
Once a domain registration has been completed, no refund is available for any reason.

Domain Name Services
Extra services like URL Forwarding and DNS Hosting are refundable in full if requested by email within 30 days of purchase.

Web Hosting , Dedicated Server & Game Server
Setup fees paid by the customer to provision service(s) will be non-refundable.

excluding any setup fees, are refundable if requested by email within the first 30 days or ordering a new service.
This refundable period does not apply for hosting renewals.

Web Design Service
Fees paid for web design are fully refundable up to the point where the design work begins.
This is generally once we have collected all the relevant information and images from you.
Once the design work begins, the design fees are no longer refundable.
The hosting fees charged are refundable for up to 30 days from the date of the order.

SMS or other Credits
before use any account credits you can request a full refund up to 30 days
If start use account credits , no refund is available for any reason.

Customers will not be entitled to a refund if they are found to have breached Terms and Conditions.

Privacy Policy

Collection
We collect your personal information when you register or enter information on our site.
We use cookies and other technology to keep track of your online interaction with our site.

Information use
We use information to do the following:
Provide the requested services.
Personalize the site for you, communicate with you, and offer you special promotions.
Help enforce our terms and conditions, prevent fraud, and keep our Web site safe.

Disclosure
We disclose your information to facilitate your transactions on the site.
We occasionally provide information to other companies who work on our behalf to help provide our services.
We share limited information with law enforcement and others to help keep our service safe.

Notification preferences
You can choose how we communicate with you by entering your details when signing up.
We shall use both email and telephone

Other information
We don’t send spam and do not permit spam on SerialHost website and related servers.

Changes to this privacy policy
SerialHost LTD may update this policy. .
Note: SerialHost LTD never send you emails asking for personal information like password, credit card information.

We use a third party company for processing and collecting payments from your credit card/paypal account.
Please visit this sites for their privacy terms.